Returns/Refund Policy

Should a product be faulty we would be happy to offer your choice of the following:

• An exchange
• A replacement product. If there is a price difference this will be paid by the customer, or a partial refund will be made by Citi-Box.
• A repair if necessary
• A refund.

If a product is not suitable Citi-Box reserves the right to accept or decline a request for an exchange or refund.

• Items must be returned in original condition.
• Items must be returned within a 14 day period.
• Proof of purchase must be provided.
• Citi-Box will not be responsible for any freight costs.